Vstar is a regulated entity and we are subject to strict compliance requirements, we abide by the regulations and take all the required procedures to safeguard client’s funds.
In financial trading, a segregated account is an account in which the trader’s assets are kept separate from the broker’s assets. Segregated accounts are crucial to CFD trading.
At Vstar, client’s funds are segregated and safeguarded by reputable Credit Institutions.
These funds are off the balance sheet and cannot be used to pay back creditors in the unlikely event of the default of the Company.
If you are dissatisfied with our services you may submit your complaint in writing to the Compliance Function of the Company who is authorized to handle and investigate complaints that may be submitted from our Clients.
Please use the relevant Complaint Form contained in our Complaints Policy and submit it in any of the following ways:
By sending by post or delivering in person the Complaint Form at the following address: Suite 602, 6th Floor, Hennessy Tower, Pope Hennessy Street, Port Louis, Mauritius
By submitting the Complaint Form electronically at the following email address: firstname.lastname@example.org
Once you successfully complete and submit your complaint, the Compliance Department of the Company shall handle and investigate your complaint within 5 days from the submission, and you will be continuously updated via email on the status of your complaint.
If, however, you are still unhappy with the result of the investigation you may wish to contact the Ombudsperson for Financial Services in Mauritius (https://ombudsman.govmu.org/Pages/Index.aspx