Vstar is a regulated entity and we are subject to strict compliance requirements, we abide by the regulations and take all the required procedures to safeguard client’s funds.

In financial trading, a segregated account is an account in which the trader’s assets are kept separate from the broker’s assets. Segregated accounts are crucial to CFD trading.
At Vstar, client’s funds are segregated and safeguarded by reputable Credit Institutions.
These funds are off the balance sheet and cannot be used to pay back creditors in the unlikely event of the default of the Company.

If you are dissatisfied with our services you may submit your complaint in writing to the Compliance Function of the Company who is authorized to handle and investigate complaints that may be submitted from our Clients.
Please use the relevant Complaint Form contained in our Complaints Policy and submit it in any of the following ways:
By sending by post or delivering in person the Complaint Form at the following address: Suite 602, 6th Floor, Hennessy Tower, Pope Hennessy Street, Port Louis, Mauritius
By submitting the Complaint Form electronically at the following email address: complaints@vstar.com

Once you successfully complete and submit your complaint, the Compliance Department of the Company shall handle and investigate your complaint within 5 days from the submission, and you will be continuously updated via email on the status of your complaint.
If, however, you are still unhappy with the result of the investigation you may wish to contact the Ombudsperson for Financial Services in Mauritius (https://ombudsman.govmu.org/Pages/Index.aspx).

Soho Markets Global Ltd, all right reserved 2023

Vstar is a Trade name of Soho Markets Global Ltd which is registered in Mauritius and licensed by the Financial Services Commission under license number GB21026599.

RISK WARNING: Soho Markets Global Ltd offers trading on Foreign Exchange (‘Forex’ or ‘FX’) and Contracts for Difference (‘CFDs’), which are complex financial products that are traded on margin. They carry a high level of risk since leverage can work both to your advantage and disadvantage. As a result, these products may not be suitable for all investors, as loss of all invested capital may occur. You should not risk more than you are prepared to lose. Before deciding to trade, you need to ensure that you understand the risks involved and consider your investment objectives and level of experience. Seek independent advice, if necessary.

Soho Markets Global Ltd does not issue advice, recommendations or opinions in relation to acquiring, holding or disposing of a CFD. Soho Markets Global Ltd is not a financial advisor and all services are provided on an execution-only basis. This communication is not an offer or solicitation to enter into a transaction and shall not be construed as such.

This website is not directed at any jurisdiction and is not intended for any use that would be contrary to local law or regulation.

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Services are not available for residents of Turkey, Iran, Iraq, North Korea, Japan, Russia and countries from European Union and United States of America

Address: Suite 602, 6th Floor, Hennessy Tower, Pope Hennessy Street, Port Louis, Mauritius

Telephone: +230 2146398

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